Terms of Service

Thank you for choosing Nangoso's Christmas wreaths. We understand that every floral piece carries your anticipation for the holidays and your longing for a beautiful life. To help you gain a comprehensive understanding of our product attributes and service standards, we have established the following service policy terms, covering product descriptions, usage recommendations, scope of liability, and legal provisions. Please read these carefully before using our website and making a purchase.

I. Product Description

Product Nature
Nangoso Christmas wreaths are handcrafted floral decorations, made from natural pine branches, dried botanicals, berries, pinecones, cinnamon sticks, and other plant materials, assembled and decorated by hand. Each piece possesses its own unique form and character, and no two wreaths are exactly identical.

Characteristics of Natural Materials
Due to the use of natural plant materials, our wreaths exhibit natural variations in the following aspects, which do not constitute product quality issues:

• Color: Across different batches, pine branches, dried flowers, berries, and other materials may exhibit subtle color variations due to differences in growing environment and harvest season;

• Form: The curvature, orientation, and size of natural botanicals are formed naturally and cannot be made completely uniform;

• Aroma: The resinous fragrance inherent to pine and cypress plants may vary in intensity over time and with ambient temperature — this is a normal characteristic of natural materials;

• Minor Shedding: During shipping or display, dried botanicals may occasionally shed a small amount of fine debris or pine needles. This is a normal phenomenon.

Product Dimensions
We provide approximate diameter measurements for each wreath on our website (hand-measured, with a reasonable tolerance of 1-3 cm). Please be sure to refer to the actual size specifications when making your selection to avoid misinterpretation based solely on visual images.

Product Usage
All wreaths on this website are intended for indoor decorative use . We do not recommend prolonged exposure to outdoor sunlight, rain, or humidity, as this may accelerate fading, deterioration, or structural loosening of the materials.

II. Ordering and Payment

Order Confirmation
Once you have successfully submitted an order and completed payment on our website, we will send an order confirmation email to the email address you provided. Please keep this email for your records, as it contains your order number, purchase details, and other important information.

Order Cancellation

• Before the order status changes to "Processing," you may contact us via email to request cancellation. We will process a full refund for you;

• Once the order status has changed to "Shipped," the order cannot be cancelled. Please refer to the relevant provisions in our Return Policy for handling such cases.

Payment Methods
Our website supports a variety of internationally accepted payment methods. The specific options available will be shown at checkout. All payments are processed through encrypted and secure channels, and we do not store any of your payment account information.

Currency
All product prices and shipping charges on this website are denominated in US Dollars (USD) . Your payment provider may apply currency conversion, and the final charged amount will be based on the actual settlement made by your payment provider.

III. Pricing and Inventory

Pricing Information
Product prices listed on the website are inclusive of applicable taxes (excluding destination customs duties and import-related fees). We reserve the right to adjust product prices without prior notice; however, price adjustments will not affect orders that have been successfully placed and paid for.

Inventory Status
Due to the handmade nature of our wreaths and the use of natural materials, some styles may be available in limited quantities. We strive to keep inventory information on the website accurate and up to date. However, in rare cases, stock shortages may occur after an order has been placed. Should this happen, we will contact you promptly via email to discuss alternative styles, delayed dispatch, or a full refund.

Product Images
Product images on the website are taken from actual items. However, due to variations in lighting during photography and differences in screen color reproduction, the actual product color may differ slightly from the images shown. Please refer to the physical product as the final standard.

IV. Usage and Care Recommendations

To help your Nangoso wreath maintain its aesthetic appeal for a longer period, we offer the following usage and care suggestions:

Display Environment

• Please place the wreath in an indoor, cool, and dry location, avoiding direct sunlight, high heat, high humidity, and direct airflow from air conditioning vents;

• The ideal storage environment is 15°C–25°C with relative humidity below 60%.

Routine Maintenance

• Do not pull, squeeze, or frequently touch the decorative components, as this may cause loosening or detachment;

• To remove surface dust, gently brush with a soft, dry brush or use a hairdryer on the cool setting. Do not rinse with water or use any cleaning agents;

• Natural pine branches will gradually dry out and change color over time. This is a natural aging process and is part of the unique charm of dried floral artwork.

Lifespan
Under suitable storage conditions, our wreaths can maintain a good ornamental appearance for 3 to 6 months or even longer, depending on environmental factors and material types. Even as colors gently fade with time, the wreath can still be kept as a meaningful decorative keepsake.

V. Intellectual Property

All content on this website, including but not limited to text, images, videos, designs, logos, product forms, and more, is the property of Nangoso and its rights holders, and is protected by copyright laws, trademark laws, and other relevant intellectual property laws. Without our explicit written authorization, no individual or organization may copy, reproduce, imitate, modify, or use any content for commercial purposes.

VI. Scope of Liability

Disclaimer

• Nangoso shall not be held liable for breach of contract due to order delays, non-performance, or improper performance caused by force majeure events, including but not limited to natural disasters, war, strikes, government actions, network failures, and carrier service interruptions;

• The product information and recommendations provided on this website are for reference only and do not constitute any form of warranty or guarantee. We are not responsible for product deterioration or damage resulting from failure to follow the usage and care recommendations;

• Losses arising from undelivered or delayed packages due to incorrect, incomplete, or inaccurate address or contact information provided by the recipient shall be borne by the recipient.

Limitation of Liability
To the fullest extent permitted by law, Nangoso shall not be liable for any indirect, incidental, special, or punitive damages. Our total liability shall not exceed the total amount actually paid by you for the relevant order.

VII. User Obligations

By using this website, you agree to:

• Provide true, accurate, complete, and valid personal information at all times;

• Not use this website for any unlawful purpose or in violation of any applicable laws and regulations;

• Not interfere with or disrupt the normal operation or security systems of this website in any manner;

• Not misuse policy provisions such as returns or refunds.

VIII. Policy Modification and Interpretation

We reserve the right to revise this Service Policy at any time. Revised versions will be posted on this website and identified by the date of update. For material changes to the terms, we will provide notice via email or website announcement. The final right of interpretation of this Service Policy belongs to Nangoso.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.