Shipping Policy

Thank you for choosing Nangoso's Christmas wreaths. Every piece embodies the dedication and handcrafted warmth of our florists, and we equally value the final journey from our warehouse to your hands. To ensure a smooth and transparent shopping experience, please find below our detailed shipping policy regarding order processing, transit times, shipping methods, and freight charges. We kindly ask you to read it carefully before placing your order.

I. Processing Time

Order Handling Period
All orders are subject to a handling phase upon successful submission and payment confirmation. The standard handling time for regular orders is 1-3 business days (excluding the day of order placement and public holidays).

Dispatch Timeline
Once order handling is completed, we will hand over the package to the shipping carrier within 1-2 business days. Therefore, the overall estimated timeframe from successful order submission to actual dispatch is 2-5 business days.

Peak Season Notice
During peak holiday seasons such as Christmas and New Year, processing times may be extended due to a significant surge in order volume. We will allocate additional staff wherever possible during these periods, but we still recommend placing your order early to allow sufficient time for potential shipping delays.

Split Shipments
If you order multiple wreaths in a single order, we may split the shipment into several packages depending on actual inventory and material availability. In such cases, you will receive multiple tracking numbers, and no additional shipping charges will be incurred.

II. Transit Time

Once dispatched, the actual in-transit time depends on your geographic location. Below are the estimated transit times for major regions under normal circumstances (calculated from the date the package is handed over to the carrier):

Important Notes:

• The transit times above are historical averages and are for reference only. They do not constitute a guaranteed delivery commitment. Actual delivery times may vary due to uncontrollable factors such as customs clearance at destination, weather conditions, holiday delivery delays, and carrier capacity fluctuations;

• Transit times for some remote areas may be longer than those indicated in the table. Please refer to the system prompts at checkout for the most accurate estimate;

• We recommend placing your order at least 3 weeks in advance of your intended use date to ensure timely delivery.

III. Shipping Methods

We partner with multiple internationally recognized logistics carriers to provide you with safe and reliable shipping services. The specific carrier assigned will be determined based on your delivery address, package weight and dimensions, and current capacity conditions across different routes.

Standard Shipping Service
All orders are shipped via standard international express service with full tracking capabilities. Once dispatched, you will receive a tracking number via email, allowing you to monitor your package's real-time location and delivery progress through the carrier's official website or third-party tracking platforms.

Package Tracking
Tracking information usually becomes available within 1-2 business days after dispatch. If you notice that the tracking status has not updated for an extended period, we recommend exercising patience, as there may be information delays at certain transit points during international shipping. If there is still no update after 7 business days, please feel free to contact us via email.

Delivery Precautions

• A signature is typically required upon delivery. We recommend ensuring that someone is available at the shipping address to receive the package, to avoid return or additional storage fees due to failed delivery attempts;

• If you need to change the delivery address or request a specific delivery time, please contact us promptly while the order status is still listed as "Processing." Once the order has entered the dispatch phase, the address cannot be modified.

IV. Shipping Rates

Nangoso's shipping charges are calculated based on the total order value (excluding taxes and other additional fees), following a simple and straightforward two-tier structure:

Standard Shipping Rate

• Applicable when the total order value is below 66 USD (i.e., 0 - 65.99 USD)

• Shipping Charge: 12 USD per order

Free Shipping

• Applicable when the total order value reaches or exceeds 66 USD

• Shipping Charge: 0 USD (Free Shipping)

Additional Notes on Shipping Rates:

• Shipping is calculated on a per-order basis, not per item. Even if an order contains multiple wreaths, the entire order qualifies for free shipping as long as the total value meets the threshold;

• If an order is split into multiple packages, you will still only pay the shipping fee (or enjoy free shipping) as per the rules above, with no extra charges for split shipments;

• Shipping costs are automatically calculated and displayed at checkout, so you will know the exact amount before completing your payment.

V. Taxes and Duties

During international shipping, some destination countries or regions may impose customs duties, value-added taxes, or customs clearance service fees on imported goods. These charges are not included in your order total or shipping fees and are not borne by Nangoso — they are the responsibility of the recipient.

Customs policies vary significantly across countries and regions, and we are unable to estimate the exact amount on your behalf. We recommend consulting your local customs office before placing an order to understand applicable duty rates and duty-free allowances. If a package is returned or destroyed due to the recipient's refusal to pay customs duties, any resulting losses and costs will be borne by the recipient, and the order amount will be processed after deducting incurred shipping and duties as applicable.

VI. Shipping Exception Handling

Delivery Delays
If your package's transit time significantly exceeds the reference periods shown in the table above, please first check the latest status using your tracking number. If the package appears to have been stalled for an extended period, please notify us via email promptly. We will assist you in contacting the carrier and initiating an inquiry.

Lost or Damaged Packages
Although we use reinforced packaging to protect our wreaths to the greatest extent possible, in rare cases, unexpected incidents may occur during long-distance international shipping. If you receive a package with obvious external box damage or a damaged wreath, please:

1. Take photos as evidence at the time of delivery (both the outer box and the wreath itself);

2. Contact us via email within 48 hours of delivery, attaching the relevant photos and your order number.

We will coordinate with the carrier on claims handling based on the specific circumstances and address the matter properly on your behalf.

VII. Pre-Order Reminders

• Wreaths are handcrafted products made from natural botanical materials, and some components are relatively delicate. While we use multiple layers of reinforced packaging, international shipping cannot entirely prevent minor shedding of floral debris or slight shape variations — these are normal occurrences during the transport of natural materials and do not affect the overall aesthetics or usability of the wreath;

• We recommend providing an accurate, complete, and contactable shipping address and contact information when placing your order, to avoid delivery failures or delays caused by address errors;

• If a package is returned due to an incorrect address provided by the recipient, failed delivery attempts, or refusal to accept the package, the shipping costs for reshipment will be borne by the recipient.

Nangoso is committed to providing every customer with reliable and transparent shipping services. We understand that waiting for a package can be a time of both anticipation and uncertainty, which is why we strive to handle every step promptly and communicate honestly. Should you have any shipping-related questions, please feel free to reach out to us via email — we will respond with sincerity and assistance