Return & Refund Policy

Return Window

We accept returns within 30 days of receiving your order.

Return Conditions

To be eligible for a return, items must:

• Be unused and in original condition

• Include original packaging (if applicable)

• Show no signs of wear, damage, or misuse

Non‑Returnable Items

We cannot accept returns for:

• Items damaged due to improper use

• Clearance or final‑sale items

• Items marked as non‑returnable

How to Start a Return

1. Contact us at customer@nangoso.com

2. Provide your order number and reason for return.

3. We will send you the return address and instructions.

4. Once the item is received and inspected, your refund will be processed within 3–7 business days.

Refunds

• Refunds will be issued to your original payment method.

• Shipping fees are non‑refundable unless the return is due to a product defect.

• If the return is caused by a quality issue, Nangoso will cover the return shipping cost.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 7 days with photos. We will arrange a replacement or a full refund.