Return Policy

Thank you for choosing Nangoso's Christmas wreaths. We treat every handcrafted floral piece with the utmost care, from material selection and production to packaging and shipping. Each step undergoes thorough inspection to ensure that our creations reach you in the best possible condition.

Given that wreaths are made from natural botanical materials and are individually handcrafted, our return policy strives to balance consumer rights with the unique characteristics of these products. We have established the following clear and reasonable terms. Please read them carefully before making a purchase.

I. Conditions for Return Acceptance

We accept return requests only when all of the following conditions are met simultaneously:

1. Timeframe
Return requests must be submitted within 7 calendar days from the date of delivery (as confirmed by the shipping carrier's tracking record). Requests submitted after this period will not be accepted.

2. Product Condition Requirements

• The wreath must remain in its original, unused, unhung, and unaltered state;

• All original packaging, internal securing materials, tags, and accessories must be complete and undamaged;

• The wreath body and decorative components must show no signs of man-made damage, crushing, deformation, staining, moisture damage, or other issues caused by human factors.

3. Non-Customized Products
This policy applies solely to regular in-stock wreaths on our website. Custom orders (including but not limited to specified material substitutions, color adjustments, size changes, special message pairings, etc.) are not eligible for return once production has been confirmed.

4. Non-Seasonal Clearance Items
Products clearly marked as "End-of-Season Clearance" or "Special Sale" are not eligible for return.

II. Circumstances Not Eligible for Return

The following situations do not fall within the scope of return acceptance. Please take note:

• Minor color variations, natural shape differences, slight shedding, or changes in fragrance intensity due to the natural properties of botanical materials — these are authentic markers of handcrafted and natural materials and do not constitute quality issues;

• Minor crushing or light shedding of floral debris caused by shipping and handling (we reinforce packaging to provide maximum protection, but natural materials may experience minimal wear during transit);

• Returns based on personal aesthetic preferences (e.g., "the actual color looks different from the photos" or "the size feels larger/smaller than expected");

• Losses arising from undeliverable addresses, package refusal, or incorrect contact information provided at the time of order;

• Orders that have exceeded the 7-day return window.

III. Handling of Quality Issues

If you receive a wreath with significant manufacturing defects (such as structural loosening of the main body, extensive loss of key decorative elements, mold, or pest infestation — any substantial quality problem), please contact us via email within 48 hours of delivery (as confirmed by the shipping carrier's tracking record) with the following information:

• Order number;

• Description of the issue;

• Clear photos showing the problem (at least 2 photos from different angles).

We will verify your case within 2 business days of receiving your email. If the issue is confirmed as a quality defect, we will offer you a full refund (including original shipping charges) or a free replacement — at your choice.

IV. Return Process

If your return request meets the acceptance conditions outlined above, please follow these steps:

Step 1: Submit a Return Request
Send a return request via the official contact email address shown on our website. Please use the subject line "Return Request + Your Order Number" and briefly state the reason for return in the email body.

Step 2: Obtain Return Authorization
Our staff will review your request within 2 business days and reply via email to confirm whether you have been issued a Return Authorization (RMA) number. Please wait for explicit authorization before shipping the item back. Unauthorized returns will not be processed.

Step 3: Pack the Return Securely
Place the wreath back into its original packaging along with all accessories and protective materials. We recommend reinforcing the outer box to ensure the wreath is not damaged during return transit. We cannot be held responsible for damage caused by inadequate packaging during return shipping.

Step 4: Ship to the Designated Address
Send the package via a trackable shipping method to the return address provided in the authorization email. Return shipping costs are your responsibility, unless the return falls under the quality issue provisions described in Section III.

Step 5: Inspection and Refund
Upon receipt of the returned item, we will complete a quality inspection within 3 business days. If the return meets all conditions, we will process a full refund to the original payment method (excluding original shipping charges, except in cases of quality issues). You will receive an email notification once the refund is completed.

V. Refund Information

• The refund amount will cover the actual purchase price of the wreath (excluding original shipping charges), unless the return is confirmed as a quality issue, in which case original shipping charges will also be refunded;

• Refunds will be initiated within 5 business days after quality inspection approval. The actual time for funds to appear in your account depends on the processing speed of your payment provider;

• If the returned wreath does not meet the return conditions upon inspection, we will not issue a refund and will contact you to arrange for you to retrieve the item at your own expense or have it resent.

VI. Special Notes

• Wreaths are seasonal and delicate handcrafted items. We recommend that you inspect the package immediately upon delivery to avoid missing the optimal window for reporting any issues;

• Every wreath comes with dedicated packaging and protective materials. Please retain the original packaging for at least 7 days in case a return or exchange becomes necessary;

• We reserve the final right of interpretation of this return policy. While we may exercise discretion in exceptional individual cases, all resolution outcomes will be formally communicated via email.

We have always believed that sincere communication is the foundation for resolving any issue. Nangoso treasures the trust of every customer and is committed to assisting you with the greatest patience and goodwill in addressing any reasonable concerns.