Privacy Policy

Thank you for visiting the Nangoso website and for your interest in our Christmas wreaths. We fully understand the importance of your personal information and recognize that privacy protection is one of the most significant concerns for every user in today's digital environment. Nangoso is committed to handling your personal information in a responsible, transparent, and secure manner. This Privacy Policy is designed to clearly explain how we collect, use, store, protect, and share your information, as well as the rights you have over your own data. Please read this policy in full before using our website.

I. Information Collection

We collect your personal information only to the extent necessary to provide our services. Collection occurs through two primary methods: information you actively provide and information automatically recorded by our systems.

Information You Actively Provide
When you perform the following actions on our website, we require certain personal information from you:

• Placing an order for wreaths: recipient name, shipping address, contact phone number, and email address;

• Submitting inquiries or after-sales requests: name, email address, and a description of your specific question or issue;

• Registering an account (if applicable): email address and the password you set.

Information Automatically Collected by Our Systems
When you browse our website, our systems may automatically record the following technical information:

• IP address and approximate geographic location of access;

• Browser type and version, operating system, and device information;

• Access time, duration of stay, and pages viewed;

• Referrer URL (i.e., the website from which you navigated to our site).

Cookies and Similar Technologies
We use cookies and other tracking technologies to enhance your browsing experience, including remembering your language preferences, shopping cart contents, and analyzing website traffic data. You may disable cookies through your browser settings, but please note that this may affect the functionality of certain features on our website.

II. Use of Information

We use your personal information primarily for the following purposes:

Order Processing and Fulfillment

• Processing your orders, completing payments, arranging shipments, and providing logistics tracking information;

• Communicating with you as necessary regarding order status, shipping notifications, or delivery issues;

• Handling your return, exchange, and after-sales requests.

Customer Service

• Responding to any inquiries, suggestions, or complaints submitted via email;

• Providing you with reference information regarding product usage and care.

Website Optimization and Security

• Analyzing user behavior data to improve website functionality, interface design, and product presentation;

• Monitoring website operational status to prevent fraudulent activities and unauthorized access;

• Ensuring the technical security and stable operation of the website.

Legal Compliance

• Complying with applicable laws, regulations, and regulatory requirements, as well as cooperating with legally conducted investigations by judicial authorities.

We commit that we will not use your personal information for any other purposes not listed in this policy that are unrelated to the services we provide, unless we have obtained your explicit prior consent or unless otherwise required by law.

III. Information Storage

Storage Location
Your personal information will be stored on secure servers operated by us and our partner service providers. We adhere to applicable data protection laws and implement reasonable physical, technical, and administrative measures to prevent unauthorized access, disclosure, tampering, or loss of information.

Storage Period
We retain your personal information only for the minimum period necessary to fulfill the purposes described in this policy. The specific retention period depends on the following factors:

• Your order history and account activity status;

• The time required for us to fulfill legal obligations or respond to legal proceedings;

• The reasonable period required for us to prevent fraud and maintain security.

Once the necessary retention period has elapsed, we will anonymize or securely delete your personal information.

IV. Information Sharing and Disclosure

We deeply appreciate the trust you place in us, and we therefore strictly limit the scope of sharing and disclosure of personal information to third parties:

Third-Party Service Providers
To fulfill order delivery and operate our website, we may share information within the necessary scope with the following types of partners:

• Logistics carriers: sharing recipient name, address, and contact phone number to complete package delivery;

• Payment service providers: sharing order amount and payment information to complete transaction processing (payment providers do not have access to your full payment account details, as transactions are completed directly through encrypted channels);

• Technical service providers: sharing necessary technical data to assist us with website maintenance and performance optimization.

All third-party partners are contractually bound and strictly prohibited from using your personal information for any purpose beyond those set forth in this policy.

Legal Requirements
We may disclose your personal information under the following circumstances:

• As required by applicable laws, regulations, judicial proceedings, or lawful requests from government authorities;

• As necessary to protect the legitimate rights, property safety, or personal safety of Nangoso, our users, or the public.

Business Transfers
If Nangoso or any part of its business undergoes a merger, acquisition, or asset transfer, your personal information may be transferred as part of the transaction. We will notify you in advance via email or website announcement and ensure that the recipient of the information continues to be bound by this Privacy Policy.

Except as described above, we will not sell, rent, or share your personal information with any third party without your explicit consent.

V. Your Rights

We respect your control over your personal information. You have the following rights:

Access and Correction
You have the right to access and update your personal information (such as shipping address, contact phone number, etc.) at any time by logging into your account. Historical order information can also be viewed in your account page.

Right to Deletion
You may request that we delete your personal information under the following circumstances:

• The basis for our collection and use of your information no longer exists;

• You withdraw your consent (and our sole legal basis for processing your information was that consent);

• Your information has been processed unlawfully.

We will evaluate your request and process it promptly if the conditions are met.

Withdrawal of Consent
For information processing activities based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

Complaints and Inquiries
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us through the official contact methods published on our website. We will respond within a reasonable timeframe.

To protect your privacy and security, we may require you to provide necessary identity verification information when processing requests related to your personal information.

VI. Data Security

Nangoso places great importance on data security. We implement the following multi-layered security measures to protect your personal information from potential risks:

• Use of SSL/TLS encryption technology to secure your data during transmission on our website;

• Strict access control to internal systems, granting access only to authorized personnel on a need-to-know basis;

• Regular security vulnerability scans and system updates to promptly address potential risks;

• Data protection awareness training for employees to ensure internal operations comply with standards.

While we implement the above measures, please understand that no method of transmission over the internet is 100% secure. When using our website, we also recommend that you take appropriate care of your account password and personal information, and avoid operating in insecure network environments.

VII. Cookie Usage

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device by our website, primarily used for:

• Remembering your login status to avoid re-entering your account information;

• Saving your shopping cart items for your continued browsing convenience;

• Recording your language and regional preferences to display content that suits your needs;

• Helping us analyze website traffic and user behavior to optimize page design and functionality.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may prevent certain website functions (such as shopping cart and login status) from operating properly.

VIII. Third-Party Links

This website may contain links to other external websites. These third-party sites have independent privacy policies that are not governed by this Privacy Policy. We assume no responsibility for the content, operation, or information handling practices of third-party websites. When you click on external links, we recommend that you carefully read the privacy policy of that website to understand its information collection and usage practices.

IX. Privacy Protection for Minors

This website and the products offered are primarily intended for adult use. We do not knowingly collect personal information from individuals under the legal age of adulthood. If you are a minor, please use this website under the supervision and guidance of a legal guardian. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete such information.

X. Updates to This Policy

We may revise this Privacy Policy from time to time in response to changes in laws and regulations, business development needs, or industry best practices. Revised versions will be posted on this page and identified by the date of update. For material changes (such as expansion of information collection scope or changes in information usage purposes), we will provide notification via email or prominent announcements on our website. We recommend that you periodically review this page to stay informed of the latest privacy protection measures.

XI. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you wish to exercise any of your rights concerning your personal information, please contact our team through the official contact methods published on our website. We are committed to carefully reviewing and responding to every piece of feedback within a reasonable timeframe, and we will protect your privacy rights with the utmost sincerity.